Policies and Procedures

Order Processing Time

All products in this shop are made to order. Due to the nature of being a small business, we are not able to keep alot of inventory on hand, so we stock the supplies and make the order once received. Processing time for orders will be 7-10 business days from the time of the order. 

Because of this also materials may vary for each product. For example, the black vinyl keychains may be made on different black vinyl, depending on what is available when we need to replenish the supplies. If you would like to place a bulk order and have all the materials be the same, please send us a message and we will make sure we have the resources to accommodate that request. 

Shipping

We only ship within the United States at this time. Shipping time is not included in the processing time. Shipping generally takes 3-5 business days once carrier has received the package, but that also varies for each carrier. 

Returns

At this time, we do not accept returns. If one of the products failed in some way within 90 days of purchase, we will issue either a store credit or a replacement of the same product. If you're unsure about whether it was a material failure, or due to use, please send us an email at 13thavenuehandmadeco@gmail.com with pictures and we will be happy to look into it for you. 

Contact

For questions, custom orders, wholesale requests, or just to say hello, please email us at 13thavenuehandmadeco@gmail.com.

Thank you for your support of our small business! Every referral, order and share helps us so much, and it is appreciated more than we can express.